ToucanEcoFloors (“We”, and “Our”) extends this Warranty to the original purchaser (“You” and its related forms) of ToucanEcoFloors flooring products. ANY FAILURE TO FOLLOW OUR INSTALLATION AND MAINTENANCE GUIDE, OR THE WARRANTY TERMS SPECIFIED BELOW, WILL VOID ANY COVERAGE WHICH MIGHT OTHERWISE BE AVAILABLE UNDER THIS WARRANTY. This warranty gives specific legal rights, and You may have other rights which vary from country to country.

Warranty Coverage: Our flooring products are free from defect in manufacturing and milling, and will remain free from such defects during the applicable warranty periods. Our flooring products are structurally sound for ordinary usage during normal moisture changes and are protected by a quality Ultra Violet cured finish, which will not wear through to, or separate from, the underlying flooring during the applicable warranty periods.

Warranty periods: Warranty periods are calculated from the date of purchase. Separate warranty periods are provided for fit and finish as follows:

  • Ten years for defects in manufacturing and milling.
  • Three years for defects in finish in all other flooring products that are installed in residential location and exposed to normal household usage.
  • One year for defects in finish for any flooring product installed in commercial locations, including any flooring product exposed to any usage other than ordinary residential or household usage.

Warranty Terms: ToucanEcoFloors products must be installed in strict adherence to our installation and Maintenance Guide, including application of a protective top coat later where recommended, and installation over a subfloor conforming to our specifications. Installed floors must not be exposed to extreme variations in heat, humidity, or changes in ambient moisture, humidity, or temperature. Any alteration or repair that is not previously authorized by ToucanEcoFloors will void this Warranty. No Warranty Coverage is provided for ordinary wear and tear, including surface scratches, reduction is shine of the finish, impact damage, wear and tear from heavy furniture or equipment installed or used without providing adequate protection to the installed floor, any surface damage caused by abrasives, including sand or pebbles. No Warranty Coverage is provided for variations is color, grain, or markings which are ordinary to natural products or which develop over time because of natural process such as variant exposure to sunlight. Any damage caused to the flooring products during shipping is the responsibility of the shipping company and is not covered under this Warranty. Any damages to the installed flooring due to earth movement or settlement of the structure where the floor is installed, as well as any damage caused by natural events, are not covered under this warranty.

Disclaimer of Implied Warranties: The terms of this Warranty provide the exclusive and sole remedy available to you. This Warranty supersedes any other representations and, to the full extent permissible by applicable country and laws, We specifically DISCLAIM ANY OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTIES ALLEGED TO ARISE FROM THE COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. In no event shall any implied warranty imposed by operation of law exceed the shortest applicable Warranty Period extended over this Warranty. Some countries do not allow the exclusion or limitation of implied warranties, so the above limitation or exclusion may not apply to you.

Warranty Claims: If Our flooring products do not conform to the terms of this Warranty, you must notify ToucanEcoFloors in writing at the address specified on this Warranty. YOU MUST PROVIDE WRITTEN NOTICE OF YOUR CLAIM WITHIN THIRTY DAYS OF WHEN YOU DISCOVERED THE DEFECT, OR WHEN YOU SHOULD HAVE DISCOVERED THE DEFECT IN THE ORDINARY EXERCISE OF DUE CARE. You must provide ToucanEcoFloors with reasonable opportunity to inspect the installed flooring, or to examine the defective or nonconforming flooring, before you undertake any repair, removal, or replacement of flooring. Your failure to comply with the requirements of this paragraph will void you Warranty Coverage.

Warranty Remedies: Following notice of your defect in the flooring and submission of a Warranty Claim by You, ToucanEcoFloors, as its sole option and discretion, shall repair any nonconforming or defective flooring, or planks of flooring, provide conforming flooring or planks of flooring to replace any nonconforming or defective flooring or planks of flooring, refund the purchase price of the flooring or planks of flooring, or refund the percentage of the Warranty Period remaining when you notified ToucanEcoFloors of the defect. In no event shall ToucanEcoFloors be liable for any cost or damages associated with the removal or reinstallation of the flooring, or the cost of moving any fixtures or items of furniture.

Exclusion of Incidental and Consequential Damages: IN NO EVENT SHALL TOUCANECOFLOORS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES ALLEGED TO ARISE UNDER THIS WARRANTY, OR ALLEGED TO BE OWING DUE TO THE FAILURE TO DELIVER GOOD, OR FROM ANY MIS USE, OR INABLILTY TO THE USE OF THE PRODUCT DUE TO DEFECTS IN THE PRODUCT.Some countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.